People who use Qcom services (Qcom Partners)
We need to process and hold personal details when a service is requested from Qcom in order to provide that service. This information is stored in Qcom’s service management software, Access SME.
We only use these details to provide the service requested and for other closely related purposes. For example, we might use the information to carry out a customer satisfaction survey to find out whether you were happy with the service received.
People who use Qcom services (End Users)
When an end user calls Qcom’s helpdesk, or when a Qcom Partner provides us with an end user’s details, we will process and store this information for the purpose of providing a contracted service. This information may include a telephone number, email address and site address. The data will be stored securely within our service management software, Access SME.
Where necessary, we may pass these details to approved Qcom partners in order to carry out the request. These providers are compliant with all relevant legislation and regulation and will only use personal details on Qcom’s behalf to deliver the required service.
Visitors to the Qcom Website
When someone visits www.qcom.ie, we use a third-party service, Google Analytics, to collect information such as the number of visitors and their behaviour patterns. We do this to improve the performance of our website over time.
The information collected is not used to identify individuals, nor do we allow Google to identify individuals.
There are areas of our website where we collect personally identifiable information, such as the Contact Us page. We will make it clear when we are collecting this information and explain how it will be stored and used.
Use of Cookies by Qcom
When you visit the Qcom website, cookies and similar technologies may be placed on your device. We use these technologies to support the operation of the website, understand how visitors use it and improve our website and marketing.
Some of these technologies are provided by third parties, including Google Analytics. More information about how these services use data is provided in their respective privacy notices.
A cookie notice is displayed when you first visit our website. By selecting “OK, got it”, you agree to our use of cookies and similar technologies as described in this policy.
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website work. Guidance is available at www.allaboutcookies.org/manage-cookies.
Email Marketing
We store customer data in our secure CRM system, Workbooks. We may store your name, employer, email address and telephone number. We may contact you by email with information about Qcom’s services, service updates and special offers.
If you no longer wish to receive marketing emails, you can select the unsubscribe option in any of our marketing emails or contact outsourcing@qcom.co.uk. You may also use this address to ask us to delete personal information that we hold about you.
We use third-party email software, Mailchimp, to deliver our marketing campaigns and monthly e-zines. Our marketing emails may contain a single, campaign-specific web beacon pixel that tells us whether an email has been opened and whether links within it have been selected.
We may use this information to understand which emails are more relevant to recipients and improve our email content over time. The pixel will be deleted when you delete the email.
For more information, please see MailChimp’s privacy notice.
Transfers outside the European Economic Area
Qcom Technology (Ireland) Limited may share personal information with Qcom Technology Ltd and its service providers in the United Kingdom where this is necessary to provide services, administer our operations or support our customers.
The European Commission has determined that the United Kingdom provides an adequate level of protection for personal data. Where information is transferred to another country outside the European Economic Area, we will ensure that appropriate safeguards are in place.
Your Rights
Under the General Data Protection Regulation and Ireland’s Data Protection Act 2018, you have rights in relation to the personal information that Qcom holds about you.
Depending on the circumstances, these may include the right to:
You are entitled to find out whether we hold any personal information about you by making a Subject Access Request. We will:
To make a request or exercise any of your rights, please contact the Data Protection Contact using the details below.
You can read more about your rights on the Data Protection Commission website.
Data protection questions and complaints
Qcom Technology (Ireland) Limited is the data controller responsible for the personal information described in this policy.
If you have any questions or concerns about how we collect or use your personal information, wish to exercise your rights or make a data protection complaint, please contact:
Data Protection Contact
Email: outsourcing@qcom.co.uk
Telephone: +353 (0)402 39991
Qcom Technology (Ireland) Limited
Unit P09,
Arklow Business Enterprise Centre,
Kilbride Industrial Estate,
Arklow,
Co. Wicklow
Y14 T440
Ireland
We will acknowledge data protection complaints promptly and investigate and respond without undue delay.
You also have the right to complain to Ireland’s Data Protection Commission. Further information is available at www.dataprotection.ie.
Changes to this privacy notice
We regularly review our privacy notice. This privacy notice was last updated on 12 August 2026.